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Game reset loses progress and Loyalty

I had to reset my game on Win 10 for the second time in a month and of course lost progress.  The Restore Purchases option does not restore all purchases.  I put in a ticket on a different issue last week and have not received an update other than the automated response.  At the very least I want my Loyalty points back as I'll not spend any real money until then.

2 people have this problem
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I've checked my Loyalty points and they are correct.  

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