FAQ - English

My purchase did not complete successfully
Firstly, we’re sorry to hear that your purchase did not complete successfully.   Please return back to the app. This will then ask you if your question wa...
Thu, 16 Aug, 2018 at 10:30 AM
How do I change my Username?
In the settings screen, tap your current username at the top of the screen, next to 'Edit Player Name'. Please ensure your username meets our guid...
Thu, 16 Aug, 2018 at 10:33 AM
How do I turn off notifications?
If you would like to disable notifications: iOS: Navigate to Settings > Notifications > Realm War and then tap the Allow Notifications button t...
Thu, 16 Aug, 2018 at 10:34 AM
How do I synchronise my game across multiple devices?
Your Realm War save is linked to your social accounts. This includes Facebook (iOS and Android), Game Center (iOS) and Google Play (Android).  To transf...
Fri, 31 Aug, 2018 at 2:38 PM
What iOS devices are supported?
The following devices are currently minimum specification for Realm War. Anything above these should run the game. iPhone 5s  iPad Mini 2 iPad Ai...
Thu, 16 Aug, 2018 at 10:43 AM
My game is crashing a lot
Firstly, we're sorry to hear the game is crashing for you. Here are some things you can try to resolve this issue: If you've opened a lot of...
Thu, 16 Aug, 2018 at 10:49 AM
I didn't receive my Battle or Quest reward
We're sorry to hear you've experienced an error whilst receiving your Battle or Quest reward.  Please return back to the app. This will then a...
Thu, 16 Aug, 2018 at 11:11 AM
I want to report a cheater
We’re sorry to hear you’ve encountered a player that you believe is cheating.  Please open a new ticket. Providing us with as much information about the...
Thu, 16 Aug, 2018 at 11:15 AM
How do I change my Warband?
Once you’ve completed the tutorial, you’ll have free access to customise your warband to your preference. Navigate to the Warband screen, and you will see...
Thu, 16 Aug, 2018 at 11:17 AM
How do I upgrade Units in my Warband?
Earning rewards through Battles and Quests will sometimes provide you with duplicates of Units you already own. You can use these duplicates to upgrade Unit...
Thu, 16 Aug, 2018 at 11:21 AM