We’re very sorry to hear you have lost your save game. Unfortunately, there is nothing we are able to do to recover lost save game data. However, if you were connected to Cloud Save, you may still be able to recover the data yourself. To use cloud saves, please ensure:
- That you are signed into GameCenter and iCloud across all devices (if you were not logged into iCloud previously, you will not be able to recover your save in this way).
- That iCloud is enabled for your app across all devices - you can check this on your device settings by going to Settings -> iCloud -> iCloud Drive and ensuring that ‘Freeblade’ is enabled on the list of applications (if this was not enabled previously, you will not be able to recover your save in this way).
- Check that you are signed into the the correct Google Play account across all devices (if you were not logged into Google Play previously, you will not be able to recover your save in this way).
- That you are signed into your Cloud Usage account by going to Settings -> Backup and reset -> Cloud Usage and ensuring that 'Freeblade' is enabled on the list of applications (if this was not enabled previously, you will not be able to recover your save in this way).
When you start the game again, you should receive a prompt to determine which save game you wish to resume from - please ensure you select the correct save game! You can use this to continue your progress on a previous save.
If you cannot restore your save game in this way and have made purchases, you may use the ‘Restore Purchase’ button in ‘Options’ when you start a new game. To do this, press the ‘Options’ cog in the top-left whilst on the Fist of Caliban (where you can see your Freeblade), then select the ‘Restore Purchases’ option in the bottom left.
For Windows 10 and Gameroom:
- We do not support cloud saving on Windows 10 or Facebook Gameroom, so unfortunately if you lose your save game on either of these platforms, there's no way for us to recover it.
- To help avoid losing your progress on Windows 10 or Facebook Gameroom, please do not uninstall the game at any point, as this will cause a complete loss of progress.