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Can’t send email about restoring purchases

I have an issue with restoring a purchase in Freeblade and the app is not recognizing the email I setup my account with. I have followed the steps to get my purchase to restore in iOS and the app is not responding. How do I get the product I purchased or a refund?

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I just want to restore my purchases for $125 for my Windows/Gameroom version of FreeBlade.

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