Game stuck on “Updating” after comet crash... : Pixel Toys Games

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Mark Weldon

started a topic over 4 years ago

Hey, I’ve tried to open the app multiple times after a comet failed to open. Now I’m unable to log in without the game getting stuck on the “updating game content” screen. Other peoples games seem to be working fine - just seems to be my account... My coins can be seen in the corner when I open the app (ignore the connecting to game server). Hopefully I haven’t wasted $15 and lost my account!

88D57898-2D3...

(2.56 MB)

4E1F8195-EEA...

(1.69 MB)

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Brian Bongle

said over 4 years ago

I also have this exact same problem. Crashed when opening a 12 hour comet. Force closed the app and now it’s stuck on “updating game content”. Tried logging in with other iOS devices, but no luck. Seems to be tied to my Game Center.

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Colour tech

said over 4 years ago

I had the same issue, the update fixed it for a while but it did it again last night.

Still wait for a response to my ticket.

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Larin Villasenor

said over 4 years ago

I have the same issue and support just says they will tell the dev. Terrible support. May have to put up a bad review after all.

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Valentin Bratu

said over 4 years ago

same here. they should be able to restore it to normal status quickly

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Fluffigpirat

said over 4 years ago

Same here. I am also stuck on update screen. The support is horrible. Have a 10 day pending ticket from them regarding another issue. Asked me for my Player ID to check it and 8 days later still no answer. Totally worthless.

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Valentin Bratu

said over 4 years ago

I understand there's a fix coming to unblock all users

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Brian Bongle

said over 4 years ago

Any idea when this fix might be coming? I've had it happen to two separate accounts now. Seems like once I've reached player level 7 it locks up.

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Fluffigpirat

said over 4 years ago

Interesting. Im also level 7. Leveled up a couple of hours before this happened.

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Brian Bongle

said over 4 years ago

Game is super fun, but I’m not allowed to play lol

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Fluffigpirat

said over 4 years ago

So you got screwed twice.
I also did. After hitting i think it was level 4 or 5. After i logged in they changed around the level of my cards. Alot of my commons was level 1. I now had a level 3 Ork Warlord which i before did not have. One of my epics which was level 1 was now level 3. And Rare cards which i had in level 5 was 3 or 2.

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Brian Bongle

said over 4 years ago

Yeah pretty much. I just wish I had an update on when this might be fixed.

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Larin Villasenor

said over 4 years ago

My game became unblocked for a day or so but now it’s back to updating game content yet again. Anyone got anything that has worked for them? Support is obviously a joke.

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Brian Bongle

said over 4 years ago

I’ve tried basically everything I could think of and no luck. It really seems like it’s something on their end. I noticed it happened to me both times, when I was in the process of opening several comets. I wonder if they blocked it intentionally to thwart would be cheaters.

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Mark Weldon

said over 4 years ago

Heya everyone! For those having the same issue, try messaging the Facebook page: https://www.facebook.com/aosrealmwar/ . I got a reply within an hour and it was fixed straight away - that was probably luck that they responded that fast, but give it a try!

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