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Ads don’t always load or give rewards

Quite often when I want to join an event through the ad feature it will load with a play button and never start. Nor can I hit play to get it going. I have to close the app and try again. I am a paying player but don’t have a lot of extra money for gold. Any help would be appreciated.

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I did an ad to aquire gold ... completed the ad offer & DID NOT receive my earned GOLD; I want my earned Gold!!
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