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When using multiplayer it says NFCA-2 and won't let me use it !!(I didn't use any cheats)

When using multiplayer it says NFCA-2 and won't let me use it, what does that mean? why? (I didn't use any cheats)
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The game's server was messed up, there's no any developer intervening and fixing the server. I can't even get event rewards, The second image was a reply from PTG a month ago to me with a report ticket that did not receive an event reward.
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